Saturday, August 14, 2010

Jet Blue flight attendant illustrates the consumer could be wrong

Steven Slater, career flight attendant, was pushed over the brink. A passenger thought it suitable to mistreatment a professional for doing his job, which he has excelled at for over two decades. The Jet Blue flight attendant stormed off, went on a tirade of his own over the intercom and then employed the emergency chute and took off on foot down the tarmac. He has been charged with reckless endangerment and criminal mischief among other things.

It is plane to see how much he can handle

According to CNN, Jet Blue Flight 1052 from Pittsburgh landed at JFK International Airport. The plane was nearing the terminal after landing, and a passenger stood up to get his bag in the overhead bin before it was safe to do so, and Steven Slater, a flight attendant, instructed him he had to take his seat until the plane came to a stop. The bag may have fallen from the overhead bin or the passenger struck him, but Slater was hit by something. The traveler swore at Slater after refusing to apologize. Slater announced he was quitting over the intercom when losing a tirade at the passenger who maltreated him. He grabbed some beer from the galley before engaging the emergency inflatable slide to exit the plane. Hours later, he was arrested at home.

Cabin had too much pressure

According to MSN, Steven Slater was rarely at home, even when he wasn’t working. His roommate disclosed that he often flew to Thousand Oaks in California to care for his ailing mother, as he did for his father before he passed away. His mother, according to the New York Times, had also been a flight attendant. His father, a previous pilot, passed away from Lou Gehrig’s Disease.

Customers are wrong more often than they think

The service trades aren’t as easy as one might think, and they should not be maltreated at all. The general public could be absolutely horrid, as everyone who has ever worked a day in their life in the service industry knows. Mistakes happen, but it costs nothing to be polite and cooperative.

Additional reading

MSNBC

msnbc.msn.com/id/38629517/ns/travel-news/

CNN

cnn.com/2010/TRAVEL/08/10/new.york.escape.chute.opened/?hpt=C2

NY Times

nytimes.com/2010/08/10/nyregion/10attendant.html?_r=1 and hp



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